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The Power of Framing
Frames are a powerful tool that allow you to define how a situation, event or occurrence can be viewed. If you set the frame, you control the conversation; if you control the conversation, you can...
View ArticleLearning From Your Mistakes
How failure can make you more successful… We all make mistakes, but do we learn from them? As children we are often taught not to make mistakes, and that it is important to be right. This is reinforced...
View ArticleIt’s What Is, Not What Might Be, That Matters!
How to build your ability to be objective. A common mistake made by managers is to equate what they think with what they know. But there is a world of difference, let me explain. At the core of this is...
View ArticleNew Results Need New Behaviours
Why what got you here won’t get you there! Are any of these scenarios familiar to you? You’ve been recently promoted. You’re in the same job you were in a year ago, but the scope is a lot bigger today...
View ArticleWhy Reducing Customer Churn is Important
How reducing customer churn can improve profit… Customer churn occurs when customers or subscribers stop doing business with a company or service It is normally described as the percentage of your...
View Article3 Questions to Ask to Drive Better Conversations
The Newport Question Trio for Better Conversations A client of mine recently shared several questions that they use in her organization to help leaders and managers, at all level, gain clarity, focus...
View ArticleThe Three “A’s” for Dealing with Conflict
Attacking.Abdicating.Accountability. When dealing with conflict there are only three ways in which you, or your reports, can respond. These are attacking, abdicating and being accountable. Attacking –...
View ArticleDecisions for Speed to Market
How to make decisions at speed Speed to market is increasingly important when you need to respond to business, competitive or market changes. Making a poor decision, implementing a decision poorly or...
View ArticleThe Paradox of Choice
Giving greater choice does not mean more will be chosen! Most people believe that having a choice is good. The belief here is that choice gives us freedom, so if we have more choices we have more...
View ArticleHow to Cut Costs Without Drawing Blood
Six ways to use money and assets effectively When times are hard, and business is slower, harder to get, and less certain, many companies engage in slashing costs. And they go for that which is most...
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